Return and Repair Policy
ALL PERSONALIZED, NAME, ENGRAVINGS, AND ANY CUSTOM ORDERS ARE FINAL SALE
Customer satisfaction is our number one priority! If you’re unhappy with your order, we will gladly accept non-custom items to be returned for store credit within 10 days from the date of delivery as indicated by courier notification.
- Returns must be unworn, undamaged, and unaltered.
- Items must be returned in the original packaging, including boxes, pouches, or gifts with purchase.
- All personalized, name, engravings and any custom orders are FINAL SALE
- Shipping and handling charges are non-refundable. We are not responsible for return shipping charges, therefore if an item is returned, shipping charges will be deducted from credited amount.
Please take extra care when packing your items to ensure they will not be damaged in transit. All returns will be going through an inspection process before they are accepted. We are unable to accept returned products that have been damaged. (Tangled, scratched etc.) If we do not receive your return package as described above, we reserve the right to refuse your return or please note a fee may apply.
HOW TO MAKE A RETURN
- STEP 1: Email us at customercare.littleblingny@gmail.com for a return label
- We are not responsible for return shipping charges, therefore if an item is returned, $5.75 will be deducted from your credit to cover the cost
- STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box *Sending in an envelope may damage the item and we will not be able to accept the return.
- STEP 3: Print out your return label and ship the item back to us
- STEP 4 – Allow 7-10 business days for your return to be processed, once processed you will be notified via email
Little BLING is not responsible for return items damaged in the mail or lost if shipped on your own.
REPAIR POLICY
We hope that the quality of our product will withstand all of life’s adventures, however, should your Little Bling piece need repair within 60 days of purchase, we will repair your piece free of charge. Shipping fees are the responsibility of the customer. You may contact customercare.littleblingny@gmail.com with your order number and an image of the piece needing service. For jewelry past 60 days of receipt, additional fees will apply (including but not limited to shipping fees, additional costs pertaining to your repair such as a missing diamond or a remake of a necklace). All additional fees will be discussed with you prior to your repair’s completion.
PLEASE NOTE: Repairs have a processing time of 4-6 weeks, depending on the level of repair required for your Little Bling jewelry. During high order volume there may be unexpected delays and longer production times.